ATTENTION!
November 15th: Custom orders will not have a guaranteed dispatch within 2 weeks. We anticipate a minimum 3-4 week turnaround for the remainder of the year.
December 1st: Due to our operations relocating through the month of December, orders will no longer be processed for the remainder of the year. Orders placed after end of day November 30th will be processed in the new year. In addition, custom orders will no longer be available past November 15th due to the design time required to complete them.
Thank you for your understanding.
- the knurl team
Terms & Conditions
Our topographical cribbage boards are made with solid hardwood and are therefor susceptible to natural imperfections. Although we do our very best to remove any items with unattractive elements, your board may have small knots or changes in grain color, depending on the piece of wood.
Cribbage boards are milled smooth on their top surface, are planed for a flat finish on both long sides and the bottom, and include a sanded finish on each end. Skunk lines are provided and are intentionally left as shallow engravings. The depth of the lines can vary depending on the adjacent surface articulation.
Our listed dispatch times are approximations only. We will endeavor to have your piece sent out as soon as possible, however there may be delays as a result of increased order volumes, material availability, or other unknown circumstances. Please note that delivery times are out of our control and that knurl will not be held responsible for lost or delayed shipments.
Custom orders, once a draft is approved, are non-refundable. Custom order drafts will not include hole placement and will only illustrate the relative form of the board. A total of three draft models will be provided at the Custom board price, additional drafts will be charged at $15.00 each. Designs developed by knurl are the sole property of knurl design company limited.
Return Policy
Returns may be requested within 30 days of shipment. In all instances, at knurl's discretion a refund or exchange may be provided depending on the nature of the request. For pieces that arrive damaged, missing parts, or that are otherwise not as advertised, a return shipping label may be provided and a new board sent out once the flawed board has been returned to knurl.
Privacy Policy
Data Collection
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Data Use
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Use, Storage and Disclosure of Personal Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Communications
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Use of Cookies
We use cookies for statistic tracking only, you may opt-out of cookie data collection with the "Decline All" button of the cookie consent pop-up upon entering the website.
Withdraw Consent, Remove Collected Data
If you don’t want us to process your data anymore, please contact us at info@knurl.ca or send us mail to:2727 58 Avenue SE, Calgary, Alberta, Canada, T2C0B4
Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.